FAQs

A minimum of 10 and maximum of 30 people (not including the guide)

Educational groups and groups of disabled people must book at least 24 hours in advance. The maximum a booking can be made in advance is 1 month before the date and time of the visit.

Other groups must make their bookings 72 hours (3 days) in advance. The maximum a booking can be made in advance is 1 month before the date and time of the visit.

All groups must pay the Museum admission fees when they make the booking. 

YES for booking, NOT for purchases. Once the purchase has been made the amount of the tickets will not be returned.

Changes to bookings will only be admitted up to 3 hours before the time of the visit.

To change or cancel your visit, you must contact the Museum at the following telephone: 948 425700

The admission fee for all groups is €3 per person.

Groups can bring their own guide. You must indicate on the booking form that you will not need a Museum guide.

However, we recommend guides who do not belong to the Museum to respect the visits of other visitors and not make a lot of noise in the rooms.

Puede realizar su reserva en el siguiente enlace. Se le enviará un correo electrónico para confirmar su visita.

Deberá acudir a la visita 10 minutos antes de la hora programada.

Yes. You must modify and / or cancel your reservation at least 3 hours before the date of the visit. To do this, contact the Museum on the following number : 948 425700

 

We recommend you contact the Museum team at the following telephone 948 425700 or at the following e-mail: museum tickets. To recover it you must give the name, surname and e-mail of the person who made the booking.

You must contact the Museum team at the following telephone: 948 425700. We remind you that the amount paid for the ticket will not be returned.

Payment is made over the website once you have made the booking. You can also make your purchase at the Museum reception desk although we remind you that the capacity is limited. 

All groups must enter the Museum through the main entrance.

All groups must arrive with the confirmation code that was sent by e-mail with the visit booking confirmation.

At the Museum ticket offices.